WARNING TO EVERYONE, DON’T USE THIS COMPANY!VERY DISAPPOINTING, nothing but excuses.I was referred to this company by my neighbors because I was told they did a great job and I like to purchase from local companies versus the big box store. This company changed my mind about that in the future.I initially went in for hardwood floors but decided to since my hardwood floors wouldn't match, I decided to stay with carpets. I selected the carpet from the Swatch they provided. I only selected the one Swatch but explained I wanted a softer feel in the living room versus the basement as we are in the living room the most. Based on this, Alex at their location recommended the living room pad to be ½ inch thick versus the basement pad to be 3/8 inch. He never showed me the thickness of the pad, nor did he ever explain the pounds of the pad which actually makes the difference in the feel of the carpet. I took Alex’s advice and Mariya sent me an invoice cost estimate. When I received the estimate, I didn’t notice they put one carpet called Malibu III vs Malibu I on different levels of the floor and the weight of 8lb v 6lb of the pads. I assume based on our conversation I had, they provided what I asked.Now the day of the installation, the installers were over an hour late from when he told me he was going to be there, which I figured wasn’t a huge deal because of the weather that day. When they arrived, they only spoke Spanish and my Spanish is great and I attempted to speak to them, and I believe they understood me when I spoke to them about the softer pad should be upstairs and the thinner pad is in the basement. They seemed to understand and stated noting, this should only take about 3 ½ hours to get the work completed.After NINE HOURS, they finally finished, and I went to inspect. Immediately, I noticed the carpet in the basement felt softer to the feel than the living room. They told me it was correct, pointing out it was because of the different types of floor the carpet was on. However, both floors are wood, so I knew that wasn’t the reason.I then wrote a long email, Sunday afternoon, to the company explaining my concerns about the project. I thought someone would call me Monday, but no one did. I called them about 3pm Monday and they stated they would have to send someone out this Wednesday.Alex came out and stated the work was done right and explained the feel was based on the pounds of the pad and had nothing to do with the thickness of the pad. He stated I was the customer, and they would make it right. NOPE!Mariya then called me, and she blamed it on me because the estimate they sent me was what I agreed to, and I should have known better! She claims in the 20 years of her business, she never had such a problem.